Your Satisfaction is our Priority
We are committed to delivering your order on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers, it is often necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel." of the arrangement by considering the overall shape, size, style, and color combinations.
Non-Perishable Gift Items
If you have concerns regarding freshness and quality of a flower arrangement or plant, please bring them to our attention by calling us atÂ 608-837-3830 within 48 hours of delivery.
Some hospitals and schools do not allow latex balloons into their facilities due to allergy concerns. Mylar balloons may need to be substituted for latex balloons on some orders.
For green and blooming plants, similar plants of equal or greater value may be substituted. For tropical and other premium or unique plants, such as orchids, we will make every effort to match the plant type, but may substitute another color. Containers for plants will be as close as possible.
Substitutions for Special Occasions
Due to the importance of delivering orders on specific days for special occasions, such as funerals, birthdays, and anniversaries, we may make a substitution of equal or greater value to ensure timely delivery. If the flowers you requested are not available, and we are not able to reach you via the phone number(s) or email address provided, we will substitute to the closest flowers and colors that are available.